Not a very nice post for you today but I feel like ye should know about Barry m's customer service and how truly dreadful I think it is. I know a lot of you really don't care about customer service as long as the product is good. I can see where you are coming from but when I spend my money I want to know that it is going ,not only towards getting a good quality and reliable product but also to a brand that are passionate about what they do and are considerate towards those with whom they are dealing with. I don't care if it is a euro or one hundred euro- I want to be treated like a valued customer.
Quite a while ago on June 23rd I tweeted Barry m asking them where I could find their latest polish, Teal, in Ireland. I waited a while but no reply. I was grand with that. This was at the weekend so I knew it might get lost in their feed so I left it at that for a while. So on June 28th I tweeted again. Again no reply. Now this time I was fairly pissed off seeing as they were constantly clogging up my feed with comments from others with no point to them whatsoever. All they were doing was bragging about their stash of Barry m nail polish and how "obsessed" they were and how Amazing the quality of the nail polish was. Just so they would get a re-tweet. Fair enough but what good is that when I can't find the polish that I'm looking for?
So off I went an I emailed them....twice! Did I get a reply? no!Not even an acknowledgment that they had even received my email and that they would be looking into it. You would think they would want people to be able to number 1) find their products with ease and number 2) be able to buy them! Maybe I just don't understand how companies work! Maybe the Irish have a completely different way of thinking when it comes to business and ye may all be reading this thinking "Jaysus that ones mad in the head altogether"...Ok well you might not be thinking like that seeing as most of ye aren't Irish but ye get my drift!
Now I'll be the first to admit that I don't have the most amazing and well stocked Barry M collection in the world. I have 10 bottle of Barry m Nail polish which in fairness is quite a fair bit. Keep in mind that they cost €4.57 each (I bought 9 of them- one was a gift from a lovely blogger named Hannah <3 ) but still that's a total of €41.13. That's a fair bit of my own money that I have decided to give to a company in exchange for their goods. Is it wrong of me to expect to be treated with a bit of respect and perhaps some desire to actually show their customers that they are more than just people with euro signs instead of faces.
So why am I telling all of ye about this? Well I have always praised Barry m to a height. I've led ye to believe that they actually gave a shite about their customers and that even though they are now a well known brand that they still cared about the people that got them to the status that they are currently at. I was wrong to lead ye to this conclusion and I am sorry if many of ye went and and bought their polish on my recommendation that they were a good honest and down to earth brand because they are not. They do make gorgeous polish and it is of good quality. That has not changed and I am pretty sure it won't. What has changed significantly is my view of the brand and more importantly the people behind it.
What does all of this mean? It means that I will no longer be purchasing any of Barry m's products regardless of how much I like them. I have lost a great deal of respect for them. I know a lot of ye are thinking that all of this is a bit drastic but to me customer service is just as important as the quality of the polish. I was wary of buying Barry m polish for years due to the price but I caved and while I am delighted with the polish I have, I am 100% certain that there are dupes out there from brands who , in my opinion, give a damn.
Luckily for me I have some amazing friends that I have found through blogging and was able to get my hands on the Teal polish that I was after. I love the polish and I will still treasure it like I do with all my polish but the brand means very little to me now.
I will still use my polish until they are empty and I will of course show ye swatches of the ones I have. At the end of the day they were bought and it would be a complete waste if they just sat there. I am fairly upset that I won't be able to buy from them but I would sooner buy from a company or brand that appreciate their customers. This is just the way I feel and my opinion so don't feel like ye have to agree or that ye can't ask me what I think of a polish or anything like that. I'll still be honest and answer yer questions because it's fairly clear to me that the brand are incapable of doing as much :)
I'd still love to hear about your experiences. Have ye taken a "no buy" stance towards any brand due to bad customer service? What would ye do in a situation like this?